KYC & AML Policy at Bet365

Bet365 applies KYC and AML procedures to verify the identity of each account holder, prevent fraudulent activity, and uphold fair play across all services offered on the platform. These standards reflect both regulatory requirements and Bet365’s commitment to user safety and transparency.

The core objectives of these procedures include:

• Ensuring fair play by preventing manipulation, fraud, and abuse of platform systems
• Protecting user safety through verified account access and controlled transaction processes
• Maintaining full transparency in the handling of personal data and financial activity
• Meeting all applicable regulatory requirements under Indian and international law
• Establishing a secure environment where all participants operate under equal and lawful conditions

Every new user registered on the platform is required to complete ID verification before accessing certain features or processing financial transactions. Document submission may be requested at the time of registration, before a withdrawal is processed, or at any stage when the platform determines that identity confirmation is necessary. The name on the account must match the name on the documents, and withdrawals are only processed once the account is fully verified.

The following categories of documentation may be requested during the verification process:

• Government-issued photo identification, such as a passport, national identity card, or driver’s licence, to confirm the identity of the account holder
• Proof of current residential address, such as a utility bill, bank statement, or official government correspondence dated within the last six months
• Confirmation of ownership of the payment method being used, including documentation linked to bank accounts, cards, or digital wallets registered to the account holder
• Any supplementary documentation required to satisfy enhanced due diligence procedures in higher-risk cases

Documents can be uploaded in the Verification section of My Account. Copies must be clear and show all four corners of the document.

Bet365 maintains a comprehensive set of security measures designed to detect, prevent, and report money laundering, terrorism financing, and other forms of financial crime across all transactions conducted on the platform. These controls operate continuously and are subject to regular review to ensure their effectiveness.

The AML framework includes the following controls:

• Ongoing transaction monitoring to identify patterns or volumes of activity inconsistent with normal user behaviour
• Automated detection systems that flag unusual or high-risk transactions for further review
• Enhanced due diligence procedures applied to accounts or activity identified as presenting elevated risk
• Detailed review of large deposits, withdrawals, or transfers that fall outside expected parameters for the account
• Risk scoring applied to individual accounts based on behaviour, transaction history, and account profile
• Screening of accounts against international sanctions lists and Politically Exposed Persons (PEP) databases
• Reporting of suspicious activity to the relevant competent authorities in accordance with legal and regulatory obligations

The platform enforces strict account protection rules to preserve the integrity of its services and comply with applicable AML and KYC standards. Any conduct that undermines verification procedures or facilitates financial crime is treated as a serious violation of the platform’s terms.

The following activities are strictly prohibited:

• Operating multiple accounts or creating duplicate registrations under the same or different identities
• Submitting forged, altered, or stolen documents during the document submission or ID verification process
• Using the platform to conduct, facilitate, or conceal money laundering or any related financial crime
• Exploiting technical vulnerabilities or engaging in any form of system manipulation
• Sharing, selling, or transferring account access to another individual under any circumstances
• Making deposits or withdrawals using payment instruments that do not belong to the registered account holder
• Providing false or misleading personal data at any stage of registration or subsequent verification

Breaches of KYC and AML obligations are treated with the utmost seriousness, and the platform is authorised to take immediate enforcement action upon identifying any violation. Applicable measures include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings associated with the breach, and reporting to competent authorities where applicable under Indian or international law.

Each account holder bears direct responsibility for ensuring that all personal data provided to the platform is accurate, complete, and kept up to date at all times. Users are required to complete the ID verification process within the timeframes specified by the platform and to respond promptly to any requests for additional document submission or clarification. All financial transactions must be conducted exclusively through payment methods registered in the name of the account holder, with no use of third-party instruments permitted under any circumstances. Should a user become aware of or suspect any suspicious activity connected to their account or the platform, they are expected to report this to Bet365 customer support without delay. Failure to fulfil these responsibilities may result in restrictions being applied to the account pending further investigation.