Privacy Policy at Bet365

This Privacy Policy explains how Bet365 collects, processes, and protects your personal information when you use its services. By using the platform, you acknowledge and accept these terms. If you disagree, please refrain from using the services.

Bet365 processes personal data provided through its website, by phone or via other communication channels to manage your account and services efficiently.

“Bet365” refers to Hillside (Sports) ENC & Hillside (Gaming) ENC, registered in Malta (P1811 & P1812), with offices at Office 1/2373, Level G, Quantum House, 75 Abate Rigord Street, Ta’ Xbiex XBX 1120, Malta.

For any concerns or inquiries about your data, reach out to us at [email protected]

Bet365 processes your personal data only where it has a legal basis, such as:

• Fulfilling contractual obligations;
• Meeting legal requirements;
• Based on your consent;
• For legitimate business interests;
• In the public interest;
• To protect vital interests.

Processing personal data for business reasons is done while ensuring fairness and transparency. If legitimate interests are cited, you will be informed and given the opportunity to raise objections unless overriding legal grounds exist.

Your data is securely stored and retained as long as you are a customer. If you close your account, Bet365 retains your data only for the minimum duration required by legal and regulatory obligations or for technical reasons.

Bet365 collects, uses and processes various types of information, including:

• Details you submit by filling out forms on the website or by contacting us via email or other communication channels;
• Records of interactions, including emails, phone calls, and other correspondences;
• Responses to surveys or customer feedback initiatives;
• Transaction details from interactions with us, whether conducted online, by phone, or through other means;
• Data related to your visits to the website, such as traffic logs, location data, and other communication records.

Additionally, when appropriate and lawful, Bet365 may obtain Personal Data from publicly accessible sources, including online searches, corporate registries, and media publications.

Bet365 records calls to and from its Customer Contact Centre for training purposes, security enhancement and resolving service-related inquiries.

If you use the social features in Bet365 products (such as chat forums), your data may be stored, recorded or processed as part of these services.

For detailed information on how we use cookies, please refer to the cookie policy.

Your personal information may be shared within the Bet365 group of companies or with the following entities:

• Regulatory bodies, law enforcement, and legal authorities;
• Credit and fraud prevention agencies;
• Identity verification services;
• Sports governing organizations;
• Third parties that introduce you to services;
• Service providers required to fulfill your requests;
• Any third parties you explicitly authorize us to share data with.

Depending on the services you use, Bet365 may need to share your data with relevant third parties. If this requires transferring your Personal Data outside the European Economic Area (EEA), Bet365 ensures the necessary safeguards are in place.

Bet365 may also disclose personal data to affiliated companies, business partners, or successors in the event of business restructuring.

Bet365 will only transfer your Personal Data outside the EEA under the following conditions:

• You have explicitly consented;
• It is necessary to fulfill a contractual agreement with you;
• Legal or regulatory obligations require us to do so.

When transferring data beyond the EEA, Bet365 ensures compliance with relevant data protection standards using one of the following measures:

• The recipient country has been recognized by the European Commission as having equivalent data protection standards;
• Binding contracts obligate the recipient to uphold the same data protection standards as within the EEA;
• Standard contractual clauses, corporate rules, or other approved mechanisms ensure the protection of your data.

In some instances, Bet365 may be legally required to share data with third parties without control over how they protect it.

You have several rights concerning your Personal Data, including:

• Withdrawing consent when previously granted (without affecting prior lawful processing);
• Filing complaints with relevant Data Protection Authorities;
• Accessing the Personal Data Bet365 holds about you;
• Requesting corrections to inaccurate or outdated information;
• Requesting data deletion under certain circumstances;
• Restricting the processing of your data in specific situations;
• Requesting data portability, allowing you to receive or transfer data to another provider;
• Objecting to processing based on legitimate interests;
• Contesting automated decision-making and requesting human review.

For further details, contact us at [email protected].